Concerns or complaints
Kent Central Ambulance Service strive to ensure that our patients receive the best possible service and care at all times, but occasionally mistakes and misunderstandings do occur. If you have a concern or a complaint about our service, we would very much like to hear from you. We welcome all feedback, both positive and negative, as it enables us to see what is working well for patients and what is working less well. Your feedback provides us with the opportunity to change our practices and to ensure that the services we are providing are right for patients.
If you make a formal complaint, an acknowledgement will be sent to you within three working days of receipt. Kent Central aims to provide a full, written response within 25 working days and if this is not possible, we will keep you informed about the reasons why and when you can expect to receive the response. To read our complaints policy, click here. It will help us if you provide as much detail as possible about the nature of your complaint. Our Complaints Team deals with complaints, and if you wish to speak to them, they are available between 9.30am – 4pm, Monday to Friday, not including Bank Holidays. If you call outside of these hours, you will be asked to leave a message and we will get back to you as soon as we can.
A complaint may be made by post, by email, by telephone, and all contact details are shown below.
Kent Central Ambulance Service Ltd,
Unit 4, The progress estate,
Tel: 01622 677771
Text/SMS only – 07887 534880